We distinguish between two billing processes:
1. The billing of the event costs
When booking through your MeetingMarket MICE web booking engine or through the intermediary used by MeetingMarket for real-time online booking, the billing of the event services is always a bilateral agreement between the event customer and the hotel. Your general terms and conditions stored in the system determine how and when the customer must pay.
If, for example, you require an advance deposit from your guests, the amount and the payment date (e.g. 30%, 3 months before arrival) should be described in the terms and conditions. At the appropriate time you will send a down-payment invoice to the customer.
2. Settling commissions
If the booking is made directly via MeetingMarket, or a connected booking intermediary, MeetingMarket creates a commission invoice after the customer has checked out. The commission is based on the actual (net) total for room rates, room and technology prices and meals booked in advance.
MeetingMarket also calculates the commission for bookings made by an intermediary (e.g. Meetago) via MeetingMarket. MeetingMarket passes a portion of the commission on to the intermediary. You never pay twice.
Advice: Contact the customer when you have received the booking and ask for details such as billing address, billing splitting and other details so that you can address payment bills correctly.
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